At 11Pixels The Digital Solutions, we strive to deliver high-quality services and ensure customer satisfaction. Our refund policy is outlined as follows:
Advance Payment (30%):
- The 30% advance payment made upon signup is non-refundable.
- This payment secures your project’s initiation, resource allocation, and initial planning.
Payment Milestones:
- Second Installment (35%): Paid upon demo delivery. Refunds for this installment will only be considered if the project cannot progress due to unforeseen circumstances caused by us.
- Final Installment (35%): Paid before the project goes live. If issues arise at this stage, refund requests will be reviewed and discussed case-by-case, based on the project’s status and our mutual agreement.
Eligibility for Refunds:
- Refunds will not be granted for work already completed or delivered.
- Any disputes regarding payments will be resolved through discussion to ensure fair outcomes for both parties.
Project Cancellation:
- If the project is canceled by the client after the demo stage, all payments made up to that point are non-refundable.
- If the project is canceled by us, refunds for payments beyond the initial 30% advance will be determined based on the project’s progress.
By making payments, you acknowledge and agree to this refund policy. For any questions or disputes, please contact us at info@11pixels.in